Who IS Avanquest anyway? Not able to reinstall software per Ancestry instructions and submitting proof of purchase receipt!
What I want to know is, who is Avanquest (NOVA)? Their website is useless. The options / links have nothing attached to them. There is no company email (much like Ancestry.com, too, who is now pushing their customer service requests from customers to NOVA/Avanquest).
This is crazy. I recently upgraded my software from FTM 2012 to FTM 2014. The computer needed to be repaired at HP. Their instructions (standard repair center instructions) are to due a backup of data before sending unit for repair. Well, I did all that but programs need to be re-installed. I have about 3 tickets at Avenquest / NOVA asking them to send me a download link to re-install my program. The last one I even attached my receipt to them (which is about 4 months old). NOTHING. No response. I get a machine-generated email saying I have submitted a ticket but after waiting days and days NOTHING. And there is no other option on their website.
Why hasn't the Federal Trade Commission (FTC) been informed about this group and why is Ancestry using this incompetent group as first-responders for their valued customers?
WARNING TO CUSTOMER: BEWARE and STAY AWAY - FAR AWAY!!
Reason of review: Problem with delivery.
Monetary Loss: $775.
Preferred solution: Deliever product link for re-download and pay my loss of revenue of $775.00 else prepare for court action..