Avanquest
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not order this!
I did not order this service, but I am being charged anyway. Received a refund last time because of this, but not they are charging me again
User's recommendation: Do not get involved with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, Colorado
Resolved: I tried calling Customer Service about FIFTY TIMES and never got through. I am now trying email CS.
I just bought Driver Genius, V 24 Platinum - it cost $34.56 - order ID: UQKYFF58. When I click 'Download', Norton stops it, saying this is a 'malicious site!!' Please help!
Preferred solution: Deliver product or service ordered
Hi Robert, Thanks for letting us know that you need help downloading Driver Genius. We'll reach out to you per the email address you mentioned during the purchase to assist you with this matter.
Kinwood, Texas
Charged my credit card without my permission.
I've never heard of them and certainly didn't buy anything from them but they charged my credit card for $97.
User's recommendation: Try to hide from them.
Hello, We understand the importance of clarity with any unexpected charges. It’s possible this charge may relate to a service or product associated with our brand, even if it wasn’t immediately recognized. Please contact our support team with details of the charge, and we’ll be happy to investigate and resolve this for you promptly: https://***/hc/en-us
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Laptop crashed after installing driver update
Driver software installation crashed 2 new laptops,HP & Lenovo, purchased last week.
Software deleted operating system.
I have been liasing with Eugene D from your tech dept to try to resolve the problem.I have photos of the screen prompt stating the operating system to be reloaded.
This issue has cost me over a week of my time
Preferred solution: Compensation for loss of time and money
Hello Jeff, We are sorry to hear about the issue with your laptops. We are here to help you. We will contact you via support ticket to offer you our assistance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport
No further advanced from last week
Your driver update software has crashed 2 new laptops and i want someone to fix it now.
I have been liasing with Eugene D from your tech dept to help
Preferred solution: Compensation
User's recommendation: Be very careful of this product
Hello Jeff, We are sorry to hear about the issue with your laptops. We are always ready to assist you. We will reach out to you via a support ticket to provide you with our help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: A good company gone bad??
Company fixed the issue and I have been provided with apology. I bought a Driver Updater program, not knowing that it was affiliated with Avanquest.
In no place did it mention Avanquest. I agreed to pay for the 2 years.When I received the charge from Avanquest there was no mention of the Driver Updater.
I received a refund from AVANQUEST through "paypal.upclick@***.com" for $11.49It did not mention Driver Support One, just Avanquest. Thank you very much for your help and best regards, Karin P.
On May 31, there were 2 refunds of $11.49 each; again, there was no explanation.
There remains $23.01 to be refunded.
I'm sure no lawyer is willing to pursue such a small amount.
It is sad that companies can get away with something like this.
Hi Karin, Thanks for letting us know that there was an unknown charge and some amount is still to be refunded. Let us check your account and assist you properly. Please submit a request or contact us via the live chat on the support page of our website: https://avanquest.zendesk.com/hc/en-us or DM us on Facebook: https://www.facebook.com/Avanquest
Warn others about Soda PDF and Avanquest. RIP OFF!!!!!!
STOLE MY MONEY!!! BEWARE!!
THEY CANNOT BE TRUSTED!! UNFORTUNATELY IT IS ILLEGAL TO END THEIR EXISTENCE.
User's recommendation: AVOID!!!!
Hello Juri Bzo, Thank you for sharing that you need assistance with the billing situation. We would like to inform you that we offer support through live chats, and you can also submit a ticket on our website: https://avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting for product
Still waiting for the software, I will wait the 20 business days Avenquest stated it would arrive, if not received I will then begin a charge back process
will have to receive product to evaluate how quickly customer service reacts to complaint. As of this date no product received
Hi Mel, Thanks for sharing that you are still waiting for the product that you bought. We can surely help you get it. Please contact our support on our website https://avanquest.zendesk.com/hc/en-us or on Facebook page https://www.facebook.com/Avanquest to get further assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel software subscription/refund 2024 charge of $39.99
My husband (email: socaljim.jo@***.com) has a charge on his PayPal account for $39.99 for Avanquest. Please cancel the subscription renewal and refund the charge. When this has been done, I will uninstall the software from his computer.
Preferred solution: Full refund
Hello Gayle, Thanks for letting us know that you need help with renewal cancellation and your refund request. Please contact our support team via the support page on our website or send a private message on our Facebook page and we will assist you further. Here are the links to contact: https://avanquest.zendesk.com/hc/en-us https://www.facebook.com/Avanquest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Confusion. Avanquest is actually PC Cleaner. I have always been completely satisfied with it. Did`nt reconise it as Avanquest, thought I had been scammed. Happened to me short time ago. Apologies
Got it took care of easily. My mistake, not theirs.
Company fixed the issue and I have been provided with apology. I didn't realize Avanqest was the place with PCcleaner. My fault.
You have charged me $36.00 on my credit card through Paypal that I never authorised. I have never heard of you before.
Don`t know how you got my Credit Card info.
But this better be took care of. This is illegal.
User's recommendation: Would definately reccomend the PC cleaner app.
Hello Garry, Thank you for sharing about the confusion that occurred. PC Cleaner is a PC Helpsoft product that is a partner of Avanquest. You can see this information on the website: https://www.pchelpsoft.com/company/ In case you require further help, please feel free to contact our support team.
Unauthorized payment. Fraudulent
Charged several times despite never having subscribed to any sort of payment plan. All charges are unique; 97.58, 44.24, 98.29
When attempting to find a reason, they refused and do not pay support unless you pay more money to them. Each time I am charged directly to my bank account and my bank flags it as fraud, freezing my account entirely.
Preferred solution: Apology
Hello Niccole, Thank you for letting us know that you received charges from our company and you do not know what they are for. We have checked our records and found that you ordered a Soda PDF 14-day trial in March.
You signed up for a trial with an automatic renewal option, which requires you to cancel the subscription before the end of the trial period if you do not wish to continue using the product.
As you did not cancel your trial before the renewal period it tried to renew your license a couple of times but the renewals were rejected by your bank. Please be informed that your trial license is canceled now and there will be no further charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel my upcoming subscription
Company fixed the issue and I have been provided with apology. cancelled upcoming subscription renewal
My Driver Genius Professional subscription is coming up for renewal on 01/31/2023, and I don't want it renewed, I want it cancelled immediately so I won't be charged for it. Thank you, Bob M. I have the info listed below:
Order Number: UQKEKK83
Original Purchase Date: 2023/01/31
Renewal Date: 2024/01/31
Product Name: Driver Genius Professional - 1 Year
Renewal Price: 29.99 USD
User's recommendation: Don't purchase thru Avanquest
Hi Robert, Thanks for sharing that you want to stop the renewal. We have cancelled it as per your request and we will follow up with you to confirm it via email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of billing
I was charged for suitepdf and should not have been charged. My product # is UQK9SP54.
I tried to do a chat on 11/10/23 the chat stopped working,you sent me an email and I responed to the email all in the same day and haven't heard from you since.I have a request # 492****. You need to credit my account $89.99. I don't want suitepdf and haven't used it,I had canceled the order a year ago and had asked for all of my information removed from that account.
I would have responded sooner but hawas out of town when my itemized statement was delivered to my home. I would appreciate a phone call or email from you asap
User's recommendation: Pissed consumer responded quickly. Suitepdf responded. It several texts to get my credit as they wanted me to try the program. I did finally get my credit thanks to pissed consumer. I will use this sight again
Hi Eileen, Thanks for sharing that you managed to get the refund due to the review. We are happy to know that you got the help. We will email you to assist you with your data deletion request as well and make sure you don't have any other questions.
Customer Support
Hard to get support and refund and the company makes it difficult to contact anyone or ge a question answered. Company seems to intentionally make it difficult due to their business model. Does not come across as ligitment company when you cant cancel subscriptions.
Preferred solution: Full refund
User's recommendation: Know what you are buying
Hello Greg, Thanks for sharing that you need help with getting a full refund. You can reach out to us either on our Facebook page https://www.facebook.com/Avanquest or using the support page https://avanquest.zendesk.com/hc/en-us and we will surely assist you with it.
Yreka, California
Will not honor there 30-day money back guarantee
I cancelled an order within 1 hour of buying it and that was on 2-3-2024 and to this day this rip of company still will not return my money, and they do not have a customer service line send a email is what it says what a joke and the amount went from 64.00 to over 150.00, and I have asked for paper proof and have not received it thankful my PayPal is still fighting for me will keep you informed to what happens seems that anyone can put a business on line just to take advantage of the elderly.
User's recommendation: Stay as far away from this company and investigate before you buy
Hello, Thanks for sharing that you need help with your refund request. We appreciate this review. We want to inform you that we offer support in live chats and you can surely submit a ticket on our website: https://avanquest.zendesk.com/hc/en-us Also, there is an option to contact us on Facebook: https://www.facebook.com/Avanquest So please feel free to contact us and we’ll help you with the refund.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Nadiya, Thank you for letting us know about your experience. We are here to look into your situation closely to see what happened and help you. Please reach out to us via live chat or support ticket here: avanquest.zendesk.com/hc/en-us