Avanquest
Avanquest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has 1.8 star rating based on 125 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Stop using after a short time, Good product, Charged my card 9 days ago with no word of shipment.
Cons: Customer service, No clear directions or telephone contact, No customer service.Recent recommendations regarding this business are as follows: "stay clear", "Do not get involved with this company", "Try to hide from them.", "AVOID!", "Stay as far away from this company and investigate before you buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has 1.8 star rating based on 125 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Stop using after a short time, Good product, Charged my card 9 days ago with no word of shipment.
Cons: Customer service, No clear directions or telephone contact, No customer service.Recent recommendations regarding this business are as follows: "stay clear", "Do not get involved with this company", "Try to hide from them.", "AVOID!", "Stay as far away from this company and investigate before you buy".
Most users ask Avanquest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Avanquest Reviews
"Confusion. Avanquest is actually PC Cleaner. I have always been completely satisfied with it. Did`nt reconise it as Avanquest, thought I had been scammed. Happened to me short time ago. Apologies"
You have charged me $36.00 on my credit card through Paypal that I never authorised. I have never heard of you before. Don`t know how you got my Credit Card...
"Poor products, horrible download (loaded with ads), missing software, poor customer service"
the downloads always have issues and then you get the page not found message AND THEN they want you to pay for getting help with their horrible product. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Refund of unwanted purchase
I was not aware of an automatic renewal for your product. My records show the original purchase was 5-03-2024, The automatic renewal was 04-28-2025.As soon as I saw the charge on pay-pal on 04-28-2025 I.called pay-pal to inform them I did not want your service.
When I noticed you had shipped the renewal, I deleted it from the computer that still works. The other computer it was on crashed. I dont have a computer to put your product on. Please refund my $45.18,I am on social security.
This was unplanned and puts my finances at risk. Thank you, Mitchell Weinstein 305-878-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor products, horrible download (loaded with ads), missing software, poor customer service
the downloads always have issues and then you get the page not found message AND THEN they want you to pay for getting help with their horrible product.
- All bad
User's recommendation: stay clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Did not order this!
I did not order this service, but I am being charged anyway. Received a refund last time because of this, but not they are charging me again
User's recommendation: Do not get involved with this company
Hi Nadiya, Thank you for letting us know about your experience. We are here to look into your situation closely to see what happened and help you. Please reach out to us via live chat or support ticket here: avanquest.zendesk.com/hc/en-us
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, Colorado
Resolved: I tried calling Customer Service about FIFTY TIMES and never got through. I am now trying email CS.
I just bought Driver Genius, V 24 Platinum - it cost $34.56 - order ID: UQKYFF58. When I click 'Download', Norton stops it, saying this is a 'malicious site!!' Please help!
Preferred solution: Deliver product or service ordered
Hi Robert, Thanks for letting us know that you need help downloading Driver Genius. We'll reach out to you per the email address you mentioned during the purchase to assist you with this matter.
Kinwood, Texas
Charged my credit card without my permission.
I've never heard of them and certainly didn't buy anything from them but they charged my credit card for $97.
User's recommendation: Try to hide from them.
Hello, We understand the importance of clarity with any unexpected charges. It’s possible this charge may relate to a service or product associated with our brand, even if it wasn’t immediately recognized. Please contact our support team with details of the charge, and we’ll be happy to investigate and resolve this for you promptly: https://***/hc/en-us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Laptop crashed after installing driver update
Driver software installation crashed 2 new laptops,HP & Lenovo, purchased last week.
Software deleted operating system.
I have been liasing with Eugene D from your tech dept to try to resolve the problem.I have photos of the screen prompt stating the operating system to be reloaded.
This issue has cost me over a week of my time
Preferred solution: Compensation for loss of time and money
Hello Jeff, We are sorry to hear about the issue with your laptops. We are here to help you. We will contact you via support ticket to offer you our assistance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport
No further advanced from last week
Your driver update software has crashed 2 new laptops and i want someone to fix it now.
I have been liasing with Eugene D from your tech dept to help
Preferred solution: Compensation
User's recommendation: Be very careful of this product
Hello Jeff, We are sorry to hear about the issue with your laptops. We are always ready to assist you. We will reach out to you via a support ticket to provide you with our help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eustis, Florida
Resolved: A good company gone bad??
Company fixed the issue and I have been provided with apology. I bought a Driver Updater program, not knowing that it was affiliated with Avanquest.
In no place did it mention Avanquest. I agreed to pay for the 2 years.When I received the charge from Avanquest there was no mention of the Driver Updater.
I received a refund from AVANQUEST through "paypal.upclick@***.com" for $11.49It did not mention Driver Support One, just Avanquest. Thank you very much for your help and best regards, Karin P.
On May 31, there were 2 refunds of $11.49 each; again, there was no explanation.
There remains $23.01 to be refunded.
I'm sure no lawyer is willing to pursue such a small amount.
It is sad that companies can get away with something like this.
Hi Karin, Thanks for letting us know that there was an unknown charge and some amount is still to be refunded. Let us check your account and assist you properly. Please submit a request or contact us via the live chat on the support page of our website: https://avanquest.zendesk.com/hc/en-us or DM us on Facebook: https://www.facebook.com/Avanquest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Still waiting for product
will have to receive product to evaluate how quickly customer service reacts to complaint. As of this date no product received
Hi Mel, Thanks for sharing that you are still waiting for the product that you bought. We can surely help you get it. Please contact our support on our website https://avanquest.zendesk.com/hc/en-us or on Facebook page https://www.facebook.com/Avanquest to get further assistance.
Coos Bay, Oregon
Warn others about Soda PDF and Avanquest. RIP OFF!!!!!!
STOLE MY MONEY!!! BEWARE!!
THEY CANNOT BE TRUSTED!! UNFORTUNATELY IT IS ILLEGAL TO END THEIR EXISTENCE.
User's recommendation: AVOID!!!!
Hello Juri Bzo, Thank you for sharing that you need assistance with the billing situation. We would like to inform you that we offer support through live chats, and you can also submit a ticket on our website: https://avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel software subscription/refund 2024 charge of $39.99
My husband (email: socaljim.jo@***.com) has a charge on his PayPal account for $39.99 for Avanquest. Please cancel the subscription renewal and refund the charge. When this has been done, I will uninstall the software from his computer.
Preferred solution: Full refund
Hello Gayle, Thanks for letting us know that you need help with renewal cancellation and your refund request. Please contact our support team via the support page on our website or send a private message on our Facebook page and we will assist you further. Here are the links to contact: https://avanquest.zendesk.com/hc/en-us https://www.facebook.com/Avanquest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camden, Arkansas
Resolved: Confusion. Avanquest is actually PC Cleaner. I have always been completely satisfied with it. Did`nt reconise it as Avanquest, thought I had been scammed. Happened to me short time ago. Apologies
Company fixed the issue and I have been provided with apology. I didn't realize Avanqest was the place with PCcleaner. My fault.
Got it took care of easily. My mistake, not theirs.
You have charged me $36.00 on my credit card through Paypal that I never authorised. I have never heard of you before.
Don`t know how you got my Credit Card info.
But this better be took care of. This is illegal.
User's recommendation: Would definately reccomend the PC cleaner app.
Hello Garry, Thank you for sharing about the confusion that occurred. PC Cleaner is a PC Helpsoft product that is a partner of Avanquest. You can see this information on the website: https://www.pchelpsoft.com/company/ In case you require further help, please feel free to contact our support team.
Unauthorized payment. Fraudulent
Charged several times despite never having subscribed to any sort of payment plan. All charges are unique; 97.58, 44.24, 98.29
When attempting to find a reason, they refused and do not pay support unless you pay more money to them. Each time I am charged directly to my bank account and my bank flags it as fraud, freezing my account entirely.
Preferred solution: Apology
Hello Niccole, Thank you for letting us know that you received charges from our company and you do not know what they are for. We have checked our records and found that you ordered a Soda PDF 14-day trial in March.
You signed up for a trial with an automatic renewal option, which requires you to cancel the subscription before the end of the trial period if you do not wish to continue using the product.
As you did not cancel your trial before the renewal period it tried to renew your license a couple of times but the renewals were rejected by your bank. Please be informed that your trial license is canceled now and there will be no further charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockville, Connecticut
Resolved: Cancel my upcoming subscription
Company fixed the issue and I have been provided with apology. cancelled upcoming subscription renewal
My Driver Genius Professional subscription is coming up for renewal on 01/31/2023, and I don't want it renewed, I want it cancelled immediately so I won't be charged for it. Thank you, Bob M. I have the info listed below:
Order Number: UQKEKK83
Original Purchase Date: 2023/01/31
Renewal Date: 2024/01/31
Product Name: Driver Genius Professional - 1 Year
Renewal Price: 29.99 USD
User's recommendation: Don't purchase thru Avanquest
Hi Robert, Thanks for sharing that you want to stop the renewal. We have cancelled it as per your request and we will follow up with you to confirm it via email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wickenburg, Arizona
Refund of billing
I was charged for suitepdf and should not have been charged. My product # is UQK9SP54.
I tried to do a chat on 11/10/23 the chat stopped working,you sent me an email and I responed to the email all in the same day and haven't heard from you since.I have a request # 492****. You need to credit my account $89.99. I don't want suitepdf and haven't used it,I had canceled the order a year ago and had asked for all of my information removed from that account.
I would have responded sooner but hawas out of town when my itemized statement was delivered to my home. I would appreciate a phone call or email from you asap
User's recommendation: Pissed consumer responded quickly. Suitepdf responded. It several texts to get my credit as they wanted me to try the program. I did finally get my credit thanks to pissed consumer. I will use this sight again
Hi Eileen, Thanks for sharing that you managed to get the refund due to the review. We are happy to know that you got the help. We will email you to assist you with your data deletion request as well and make sure you don't have any other questions.
Customer Support
Hard to get support and refund and the company makes it difficult to contact anyone or ge a question answered. Company seems to intentionally make it difficult due to their business model. Does not come across as ligitment company when you cant cancel subscriptions.
Preferred solution: Full refund
User's recommendation: Know what you are buying
Hello Greg, Thanks for sharing that you need help with getting a full refund. You can reach out to us either on our Facebook page https://www.facebook.com/Avanquest or using the support page https://avanquest.zendesk.com/hc/en-us and we will surely assist you with it.
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Hi Frances, Thank you for taking the time to share your experience. We understand your concerns and appreciate your perspective.
We’re committed to improving every aspect of our service—from the download process to customer support.
If you’d like, we can take a closer look at the issues you encountered and work on a better solution together. Please reach out to us via the support page: avanquest.zendesk.com/hc/en-us