Avanquest Reviews
Avanquest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has a 1.8 star rating from 102 reviews; consumers are mostly dissatisfied with an unfavorable rating share of 83%. Many request refunds and report high price level, billing and customer service problems.
Key Takeaways for Future Customers
- Review statements monthly and watch for unexpected subscriptions or auto-renew charges.
- Document transactions and contact payment provider if billed without authorization.
- Expect limited phone support; use written records when requesting refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing errors.
- Refund delays and difficulty obtaining refunds.
- Poor customer service responsiveness and language/technical support issues.
- Software download, registration, and installation failures.
Positive Feedback
Some Avanquest reviews note a full refund or helpful support in isolated cases, and a few products worked briefly for customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has a 1.8 star rating from 102 reviews; consumers are mostly dissatisfied with an unfavorable rating share of 83%. Many request refunds and report high price level, billing and customer service problems.
Key Takeaways for Future Customers
- Review statements monthly and watch for unexpected subscriptions or auto-renew charges.
- Document transactions and contact payment provider if billed without authorization.
- Expect limited phone support; use written records when requesting refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing errors.
- Refund delays and difficulty obtaining refunds.
- Poor customer service responsiveness and language/technical support issues.
- Software download, registration, and installation failures.
Positive Feedback
Some Avanquest reviews note a full refund or helpful support in isolated cases, and a few products worked briefly for customers.
Media from reviews
Roanoke, Virginia
Unrequest sign up
The reviewer tried to contact the company before posting this review.
They cancelled the automatic renewal but didnt refund the 1 year subscription that I didnt ask for in the first place.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bracebridge, Ontario
On August 1, 2026 my visa was debited...with no authority.
The reviewer tried to contact the company before posting this review.
- - A $692.46 charge on Aug 1 from avnqst.com is unrecognized.
- - Requests review of records and refund; notes impact on a fixed-income senior.
On August 1, 2026 my visa was debited $692.46 by avnqst.com I have no idea to this date what this amount of money was for. I had never heard of Avanquest until I searched it online and found your web page.
It states right there that you have customer compaints about false payments and charges.
Please review your accountant's records for August 1st and reimburse the funds you took from my visa.
As a senior on a fixed income these kinds of errors can be devastating when bills must be paid and you are short $692.46
Thank you for your attention to this imprtant matter.
K. Daoust 08/26/26
Preferred solution: Full refund
User's recommendation: View all financial statements monthly to identify any discrepancies.
Hi Kathy, Thank you for reaching out. We are very sorry to hear about this unexpected charge and fully understand how distressing this must be.We take this kind of concern extremely seriously.
Since we do not have your contact info, we cannot locate this charge. Therefore, we ask you to contact our support team here: help.avanquest.com/hc/en-us so we can locate your account and assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Marlboro, Maryland
I have no idea what Avanquest is ! I don’t remember subscribing to it. I am experiencing financial difficulties and I am scaling back on everything. Please help. Thank you.
I have no idea what Avanquest is! I am experiencing financial difficulties and am trying to scale down my activities online. Thank you.
Hi Constance, Thank you for reaching out. Please note that Avanquest is a software publisher, operating in three segments Utilities, PDF and Photo.
We are sorry to hear about this situation and want to help clarify things and resolve any unexpected charges for you. Please contact our support team here: help.avanquest.com/hc/en-us so we can assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Muskogee, Oklahoma
Very disatisfied with their support.
The reviewer tried to contact the company before posting this review.
It's been terrible. I've even had at least one email in Spanish. They've quit responding all together
Hi Linda, Thank you for reaching out. We are sorry to hear about the communication issues.
We want to help you. Please contact our support team here: help.avanquest.com/hc/en-us so we can assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairns, Queensland
Request for a refund
The reviewer tried to contact the company before posting this review.
I did not order any software or received any products from Avanquest,
I noticed there is payment $ 36.00 in my debit card purchase PayPal, AVQSOFTWARE 3531436**** FRA on 9/3/2026.
I can forward a transaction details screenshot.
- ---
- ----
Preferred solution: Full refund
Hello KwongChuang, Thank you for your feedback. We’re here to help you with your request. Please contact our support team here: help.avanquest.com/hc/en-us so we can better understand the issue and assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
I purchase PowerDesk 9 and now it is...
The reviewer tried to contact the company before posting this review.
I purchased PowerDesk 9, and now it is asking me to register. It goes to a page that does nothing.
It will not let me into the product. Please help.
- When it works it is great
- Avanquest does not support very well
Preferred solution: working copy of the program
Hi Brian, Thank you for reaching out. We are sorry to hear that the registration page for PowerDesk 9 has not been working as expected.
We would like to inform you that Avanquest North America operations have been acquired by Nexa13 LLC and are now operating under a new brand, MySoftware13.com. As part of this transition, all e-commerce operations are now managed directly by MySoftware13. To get the most accurate update or resolve your issue, we recommend contacting the MySoftware13 support team directly.
You can reach them here: https://www.mysoftware13.com/support. They will be able to assist you.
Akron, Ohio
Need technical support
The reviewer tried to contact the company before posting this review.
I was asked to leave a voice message so I never got to talk to anybody. Improvement would be having someone answer the phone. Hopefully somebody will call me back.
- Lole
- Customer service
Preferred solution: Assistance on updating
Hi Bonnie, Thank you for reaching out. We are sorry you were not able to speak with someone directly, and we understand how frustrating that can be. Since we’re unable to see your contact information from this review, please contact our support team directly here: support.pchelpsoft.com/hc/en-us/ Our team will be able to locate your account and assist you with your request.
Pauls Valley, Oklahoma
I wanted to refund for something I didn’t realize I ordered
I was issued a full refund, after I explained that I didnt realize I had ordered anything in the first place, to the customer support team.
I appreciate the support I received.
User's recommendation: This is a fair company to work with.
Hi there, Thank you for sharing your experience. We are glad our support team was able to resolve the situation quickly and to your satisfaction. We are always here whenever you need us!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring Hill, Florida
Hi I accidentally purchased your...
The reviewer tried to contact the company before posting this review.
Buyer beware!
I accidentally ordered from this company I was charged twice! I contacted them no response. They stole my money!
Hi, I accidentally purchased your product to change my videos to PDF format. Please refund. Thank you.
- Does not change videos to pdf format
Preferred solution: Full refund
User's recommendation: Read what the product offers before purchasing! Silly me!!
Hi Gina, Thank you for your feedback, and we are sorry to hear that you were charged twice and have not yet received a response from our team. We take billing concerns very seriously. Since we’re unable to see your contact information from this review, please contact our support team directly here: help.avanquest.com/hc/en-us Our team will be able to locate your account and assist you with your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment
The reviewer tried to contact the company before posting this review.
- - Avanquest withdrew $49.21 from my debit card on Feb 21.
- - I want the money returned to my card ending 6381 ASAP.
- - I will sue if not returned ASAP.
On February 21, Avanquest took $49.21 from my debit card. I have no idea who Avanquest is and don't want to know who they are.
I want my money returned to my debit card ending in 6381 ASAP, or I will have my lawyer file a lawsuit ASAP. I don't know who sold you my information, but they too will be sued if my money isn't returned to my account ASAP.
- Scammers
Preferred solution: Full refund
User's recommendation: Do not subscribe to this site anyone who is are affiliated with them..It is a scam.
Hello Darryl, Thank you for your message. Our company offers software products, so the charge may be related to a purchase or a renewal of a software subscription.
Our support team would be happy to help you review the charge and clarify the details. Please contact us here so we can assist you further: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tualatin, Oregon
I purchased your 678**** Canada Inc...
The reviewer tried to contact the company before posting this review.
- - Software shows many popups and redirects and does not work with my OS.
- - I want a full refund of $55.98 paid via PayPal and want email confirmation.
I purchased your
678**** Canada Inc software for updating my drivers. There were so many pop ups, and redirects when I opened the software.
I tried using it but to no avail. It just doesn't work with my os. I'd like a complete refund of my $55.98 please. I don't want to have to go outside.
I'd rather deal directyl with you. But if I have to I will.
Please send me an email to *** confirming that my money has been refunded. I purchased through paypal.
Transaction number ***.Visa debit card ending in VISA Debit Card x-5578. Let's just take care of this and prevent me from going to the fraud department of my bank
User's recommendation: be carefull with this company. I plays like a scam, constant popups asking you to upgrade etc. I would look somewhere else
Hello Gary, Thank you for your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further and help resolve the issue as quickly as possible.
Please submit a support ticket here: help.avanquest.com/hc/en-us, and our team will be glad to assist you directly with your request and review your case in detail. We appreciate the chance to help and address your concerns.
Replying to
Portland, Oregon
Pissed off with the ai response and no service
The reviewer tried to contact the company before posting this review.
*** sends the bill through a different company, and then when you want to talk to someone, they use Avanquest AI - no fix.
Preferred solution: Full refund
Hello Sharyl, Thank you for your feedback. We’re sorry to hear about your experience. Please contact our support team here: help.avanquest.com/hc/en-us so we can better understand the issue and assist you directly.
Sydney, New South Wales
Never received paid for software disk
- - Paid for print artist gold software; only download arrived.
- - Disk copy paid for but never received.
- - Ship from USA to Australia took about 3 months.
Paid for print artist gold software on 7 December 2024 and received only download part. I paid for the download plus a copy on an actual disk but have never received the disk.
I realize it had to come from *** to *** but I think 3 months is just a ridiculous wait and I still haven't received it. I have tried contacting them 4 times now - one only reply telling me to contact another department which I did, but have not had one reply from them. I would not recommend buying directly from this company to my worst enemy.
Online buyers beware! Do Not buy directly from this company
User's recommendation: Do not buy directly from this company
Hi there, Thank you for your feedback. We’re sorry to hear about your experience. Please contact our support team directly with your order details so we can check the status of your shipment and assist you in resolving this issue as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Paula, California
Product did not work with my computer, I requested a full refund, so far Nothing!!!
Product did not work with my computer. I requested a full refund; so far nothing!!!
I called their customer service number and got a guy who could hardly speak English and refused to do anything about my complaint! I want my money back!
This company is a total scam! Do not purchase anything from them!
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM THIS COMPANY!!!
Sydney, New South Wales
Avanquest took $99.00 from the account for PDF SUITE 20 which was never worked on my computer no support i belive this is scame software company never buy software online worst experinece in my life.
Avanquest took $99.00 from the account for PDF SUITE 20 which was never worked on my computer no support i believe this is scam software company never buy software online worst experience in my life i uninstall the software stopped other PDF Files opening also i have uninstall the software.
zero star be careful this company
User's recommendation: should never buy software online
Hi there, Thank you for your feedback, and we are truly sorry about your experience. We are here to assis you. Since we’re unable to see your contact information from this review, please contact our support team directly here: help.avanquest.com/hc/en-us Our team will be able to locate your account and assist you with your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment. Fraudulent
The reviewer tried to contact the company before posting this review.
How did you get my information and card number to take money off my account without my authorization? Put my money back on my card now.
Preferred solution: Full refund
User's recommendation: Scam
Hi Darryl, Thanks for sharing about the unknown charge you received. We'd be glad to investigate your case and help you with the refund request. Please contact our support team to get further assistance: help.avanquest.com/hc/en-us
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Hi Aarish, Thank you for reaching out, and we are sorry to hear about your experience. We are here to look into your case Since we do not have your contact info, we cannot locate this charge. Therefore, we ask you to contact our support team here: help.avanquest.com/hc/en-us so we can locate your account and assist you directly.