Avanquest
Avanquest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has a 1.8 star rating from 94 reviews and overall consumer sentiment is negative, citing billing, subscriptions and poor customer service.
Key Takeaways for Future Customers
- Check Avanquest reviews and payment records before buying to avoid unexpected subscription charges.
- Expect limited phone support; prepare to use email, chat, or payment disputes for refunds and cancellations.
Negative Feedback / Risk Areas
- Frequent Avanquest customer complaints about unauthorized billing and difficulty obtaining refunds.
- Recurring reports of subscription auto-renewals, missing activation codes, failed downloads and unresponsive support.
Positive Feedback
Some customers report the product can work briefly and occasional successful refunds after persistence.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has a 1.8 star rating from 94 reviews and overall consumer sentiment is negative, citing billing, subscriptions and poor customer service.
Key Takeaways for Future Customers
- Check Avanquest reviews and payment records before buying to avoid unexpected subscription charges.
- Expect limited phone support; prepare to use email, chat, or payment disputes for refunds and cancellations.
Negative Feedback / Risk Areas
- Frequent Avanquest customer complaints about unauthorized billing and difficulty obtaining refunds.
- Recurring reports of subscription auto-renewals, missing activation codes, failed downloads and unresponsive support.
Positive Feedback
Some customers report the product can work briefly and occasional successful refunds after persistence.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easton, Pennsylvania
I am having trouble installing my check...
I am having trouble installing my check soft software without the disc tray and I can't download my software.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairns, Queensland
Request for a refund
I did not order any software or receive any products from Avanquest. I noticed there is a payment of $36.00 on my debit card purchase through PayPal, AVQSOFTWARE 353******** FRA on 9/3/2026. I can forward a transaction details screenshot.
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Preferred solution: Full refund
Hello KwongChuang, Thank you for your feedback. We’re here to help you with your request. Please contact our support team here: help.avanquest.com/hc/en-us so we can better understand the issue and assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment
- - Avanquest withdrew $49.21 from my debit card on Feb 21.
- - I want the money returned to my card ending 6381 ASAP.
- - I will sue if not returned ASAP.
On February 21, Avanquest took $49.21 from my debit card. I have no idea who Avanquest is and don't want to know who they are.
I want my money returned to my debit card ending in 6381 ASAP, or I will have my lawyer file a lawsuit ASAP. I don't know who sold you my information, but they too will be sued if my money isn't returned to my account ASAP.
- Scammers
Preferred solution: Full refund
User's recommendation: Do not subscribe to this site anyone who is are affiliated with them..It is a scam.
Hello Darryl, Thank you for your message. Our company offers software products, so the charge may be related to a purchase or a renewal of a software subscription.
Our support team would be happy to help you review the charge and clarify the details. Please contact us here so we can assist you further: help.avanquest.com/hc/en-us
Sydney, New South Wales
Never received paid for software disk
- - Paid for print artist gold software; only download arrived.
- - Disk copy paid for but never received.
- - Ship from USA to Australia took about 3 months.
Paid for print artist gold software on 7 December 2024 and received only download part. I paid for the download plus a copy on an actual disk but have never received the disk.
I realize it had to come from USA to Australia but I think 3 months is just a ridiculous wait and I still haven't received it. I have tried contacting them 4 times now - one only reply telling me to contact another department which I did, but have not had one reply from them. I would not recommend buying directly from this company to my worst enemy.
Online buyers beware! Do Not buy directly from this company
User's recommendation: Do not buy directly from this company
Hi there, Thank you for your feedback. We’re sorry to hear about your experience. Please contact our support team directly with your order details so we can check the status of your shipment and assist you in resolving this issue as soon as possible.
Portland, Oregon
Pissed off with the ai response and no service
Soda sends the bill through a different company, and then when you want to talk to someone, they use Avanquest AI - no fix.
Preferred solution: Full refund
Hello Sharyl, Thank you for your feedback. We’re sorry to hear about your experience. Please contact our support team here: help.avanquest.com/hc/en-us so we can better understand the issue and assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment. Fraudulent
How did you get my information and card number to take money off my account without my authorization? Put my money back on my card now.
Preferred solution: Full refund
User's recommendation: Scam
Hi Darryl, Thanks for sharing about the unknown charge you received. We'd be glad to investigate your case and help you with the refund request. Please contact our support team to get further assistance: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Charged me for nothing
- - Charged $19.26 with no record.
- - After a month, they neither refunded nor supported the charge.
- - I would avoid them.
they billed me $19.26 out of the blue -- I have none of their software, to my knowledge -- have never purchased from them -- could not find a record in any credit card statements of a purchase from them -- after one month of back and forth -- I just gave up -- they never refunded the $19.26, they never supported the charge -- they just took my money -- even if they have anything worthwhile to purchase -- I would avoid them -- they are a dishonest, despicable company.
- Unresponsive
Preferred solution: Full refund
User's recommendation: avoid like the plague
avanquest customer support ran down the problem and i am embarrassed and humbled to report it was all due to my inability to type accurately -- i mistyped my email address which prevented their system from notifying me of the impending charge and tied their hands trying to figure out what happened -- i took the refund they offered, doubled it, and donated it to the local animal shelter -- avanquest is a stand up company -- 5 stars all the way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fallbrook, California
Failure to provide valid security code
- - Avanquest gave no fix and referred me to three contact addresses.
- - I can't send my information because no proper security code was provided.
BAD! They provided 3 alternate sites to me but none of them work without a security code. The security code provided is always reported as INCALID.
Avanquest response said they did not have information to FIX my problem and referred me to 3 alternate address for me to contact. However, I cannot communicate with any of these as Avanquest has not provided me a proper security code to transmit my information.
I have ask a couple times and had been referred to 2 codes but neither of them work.
Please help.
Dale E. Steffen
760-275-****
Hello Dale, Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced. Please contact us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.
Roanoke Rapids, North Carolina
MY DATA BASE
- - Bought a CD for my database at Best Buy.
- - I was not informed that a subscription is required.
- - I could not find a contact number; the chat was a bot.
Bought CD for my Data Base at Best Buy wasn't informed that you need a subscription to use. I tried looking for a contact number to no avail. Used chat but it was only a bot.$%^^&&&&<&&&^^%%$$%^^^^^%%%%%^^^^^%%%%^^
Hello Ramiyah, Thank you for your feedback and for letting us know you need help with your license. Please contact us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Galashiels, The Scottish Borders
The difficulties may be that Avanquest is based in USA does business in Britain seemingly through Malta and deals with enquiries in USA
- - Refund not issued within 4-day cancellation window.
- - They said my order wasn't recognised and asked me to call.
- - I sent the receipt as proof.
I don't uderstand why they didn't give me a refund when I requested it within 4 days. Their terms and conditions say I can cancel within 4 days without explanation.
They said they did not recognise my order so I sent the receipt. They then sent another message asking me to get in touch by phone (from GB to USA?)
Hi David, Thanks for sharing your concerns. We'll be glad to help you with your refund request. Please contact our team via the support page on the website: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Pennsylvania
No materials
- - Charged $41.29 for Hallmark 26 on Nov 6; ordered Nov 5.
- - Order UQM8QMSF; nothing received.
- - Refund issued on 12/15; no explanation provided.
Called. Emailed texted.
They told me i received a refund back in December. No refund received.
Ignored me since. Theyve stolen 41.29 and no product.
I ordered hallmark 26 on November 5th. 41.29 was taken out on November 6th.
To date i have received nothing. My order is UQM8QMSF. i tried contacting by email and was told a refund was issued on 12/15. I have not received a refund or explanation.
HELP. I ordered in good faith.
They REFUSE to answer their phones. Theyve done NOTHING TO HELP.
- Only card program developer
- Most inept customer service
Preferred solution: Full refund
User's recommendation: Think twice before ordering.
Hi Stephen, Thanks for letting us know that you are still waiting for your refund. Let us inform you that, according to our records, your refund was issued on 12/15/2025.
Usually, your money is credited back within 5-10 business days after it was issued. If you still need help getting your money back, please contact our support team: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wasilla, Alaska
Refund
I signed up to get driver updates and support about 2 hours ago. I want a refund. Your website is terrible.
- Was charged 39 and another 59 zero customer support
Preferred solution: Full refund
User's recommendation: Stay Away From Avanquestusa.com Their web page is a nightmare that will take you NOWHERE.
Hi Coleen, Thank you for sharing this feedback. We’d like to review your purchase and assist you with the solution you’re requesting. Please contact our support team using the following page so we can look into this right away: help.avanquest.com/hc/en-us
Lawrence, Kansas
Print Artist 25 platinum won't connect to the internet
- - The program won't connect to the internet.
- - Restarting had no effect.
- - We deleted and bought a new copy, but the error persists.
The program won't connect to the internet, although the computer and other programs connect on the computer function correctly. We restarted with no effect.
We ultimately deleted the program and bought a new copy. After the install of the new copy, we again got a message that Print Artist wasn't connected to the internet.
Hi Judy, Thanks for notifying us about the connection issue. If it still persists, please reach out to us via the support page on our website to get help: help.avanquest.com/hc/en-us
Sydney, New South Wales
Resolved: Complaint
i found out that was the name of the company they use for credit card purchases. check it out with your bank first before you make a fool of yourself.
I want to know why $45.18 was taken out of my account on 6th Sept at 8.51pm I don,t even know what you are about Ref num 0910********
User's recommendation: check your statements more often
Hello, Thank you for the review. We are here to help you clarify the charge you received. Please reach out to us with your order details so we can resolve this for you promptly: avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Gary.malcolm@***.net
- - Charged $45.99 on Oct 29.
- - Charge date earlier; refund requested.
- - Instructions are needed to manage auto-renew options.
My bank account was charged. I want to know why and exactly what it is.
I was charged $45.99 on Oct 29 vs. last year's auto renewal on Nov 2, 2024! This year too early.
Refund! Then send instructions for managing payment auto-renew options.
Hi Gary, Thanks for notifying us that you were charged. We can surely check the purchase information and help you further with your refund request. Please reach out to us here to get assistance: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Oregon
Won't print checks
- - Told to uninstall Check Designer and click a sent link.
- - The link times out on all devices; no further advice was given after contacting support.
After several emails, I was told to Uninstall check designer and click on link that was sent. It just times out.
I have tried on other devices same result. I have not received any further advice after notifying support.
Hi Kilian, To get further help with the link issue, make sure to contact our support team via our support help center: help.avanquest.com/hc/en-us There's a chat option in the bottom left corner for faster resolution.
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Hello Dayshawn, Thank you for your feedback. We’re sorry to hear you are having an issue installing your software. Please get in touch with us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.