This company offers its customers refunds they claim have been issued but never have. They will even give you a fake check number, a fake paid date and a fake refund tracking number.
The only thing is you'll never get the promised refund. When you call their customer service line you'll get a recording that says they are experiencing an unusually high call volume with an estimated wait time. Then the system will drop the call -- go figure.
The best thing ANYONE can do is to go to your jurisdiction (to a court of written record) and file a claim against them (sue).
When it costs them more money to defend than what they legitimately owe you it is the only way to get your money back.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of avanquest customer care. Avanquest needs to read this review and look into the issue (if any) according to poster's claims.