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Contact Avanquest Customer Service

How to Reach a Person at Avanquest

Verified Contact Information

Toll-Free Number:

  • 1-877-445-6618
Call Now
Send Message

General Info:

  • +3 314 127 1974
    Claranova

Business Customer Service:

partners@avanquest.com

Customer Service:

contact@avanquest.com

Legal:

dpo@avanquest.com
Privacy Inquiries

Media:

presse@avanquest.com
Press Inquiries

Avanquest Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Avanquest Phone Number
1 (877) 445-6618
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Avanquest Email Address
contact@avanquest.com
Issue Resolution Rate
Low (2% reported full resolution)
Avanquest Customer Service Rating
1 out of 5
View full overview

How to Contact Avanquest?

The Avanquest phone number is (800) 395-6682. This is where you can reach out to one of the customer support specialists regarding products, orders, and other matters. If you need to place an order, call (877) 445-6618. Regarding paid phone support, dial (888) 691-0871. Before speaking with the dedicated manager, be sure to prepare your questions and other key information to expedite the resolution process.

For customer support, use the following Avanquest email address: customerservice@avanquestusa.com. Be sure to include a clear subject line, as well as your order number and a brief description of the request. By providing this information in one application, you’ll help the support manager process your inquiry quickly.

The Avanquest customer service team operates Monday through Friday from 8 a.m. to 5 p.m. PST. Saturdays, Sundays, and major holidays are days off. This schedule applies to phone support. If you choose email as a way of communication, be ready to wait for a response within 24–48 hours.

You can contact Avanquest support online via the “Contact us” page, which is accessible as soon as you follow the “Contact us” hyperlink in the bottom menu. On the page that opens in front of you, follow the email hyperlink to connect with the dedicated manager in writing directly. You can also connect with the company on one of the social media pages. Click on the appropriate icon under “Help in social networks” on this page to go to the dedicated platform directly.

PissedConsumer Club

Contact Information

Avanquest Website:

Avanquest Help Center:

Corporate Office Address:

Avanquest Software SAS
2, Rue Berthelot
Courbevoie, Ile-De-France 92400
France

Other Info (opening hours):

Mailing Address:

Claranova SE

Bâtiment Le 8

8 Place du Marché

92200 Neuilly-sur-Seine

More contact details

How Customers Rate Avanquest Support?

1.0 / 5
Poor

Based on 387 calls to Avanquest customer support through PissedConsumer.com and 1 survey response.

Total Calls
387
Avg Call Duration
00:54
Issues Resolved
2%

Why Customers Call Avanquest?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 24%
  • Payments and Charges 19%
  • Product/ Service 15%
  • Request for Information 13%
  • Activation/ Cancellation 10%
  • Refund 6%
  • Website/ Application 4%
  • Account 2%
  • Shipping and Delivery 2%
  • Return/ Replace 2%
  • Staff 1%
  • Employment 1%
  • Cards <1%

Customer Inquiries & Issues

24%
  • "Email preference"
  • "software"
  • "Bought a new computer and would like to upload the software"

Payments and Charges

19%
  • "Remove charge from my credit card"
  • "Unknown charges"
  • "Unknown charges fir this account"

Product/ Service

15%
  • "Product not used"
  • "Error in signing up"
  • "I did not order any software from you. Please remove charge from my American Express Card"

Request for Information

13%
  • "Question regarding emailing invoices"
  • "Help with setting up emails"
  • "Software questions"

Activation/ Cancellation

10%
  • "Cancel subscription"
  • "Cancel subscription and get refunded..I am not aware of having a subscription with avanquest"
  • "Cancellation"

Refund

6%
  • "Get refund and cancel"
  • "Refund"
  • "I want a refund"

Website/ Application

4%
  • "Download a purchase and activate"
  • "Software installation"
  • "I just bought Driver Genius, v 24 Platinum - Cost $34.56 - Order ID: UQKYFF58. When I click "Download", *** stops it saying this is a "Malicious Site!!" Please HELP!"

Account

2%
  • "It won't take my code"
  • "You took money out of my account."
  • "False subscription"

Shipping and Delivery

2%
  • "Have not received blank card paper purchased with 2026 card downloaf"
  • "Did not get a completed order"
  • "I did not receive the download for the bookkeeper 2022 tax table update"

Return/ Replace

2%
  • "I want to return product."
  • "Return"
  • "Need to exchange the Hallmark card studio deluxe for one that's compatible with my IMAX"

Staff

1%
  • "I wanna know what their services are because I've got a charge on my bank account and I don't remember doing business with them now. Put the call through"
  • "Customer service"

Employment

1%
  • "I have employees walking off the job because their checks are not going through"
  • "w2"
  • "Needing 2022 payroll tax tables so I can run payroll."

Cards

<1%
  • "To order hallmark card program"

About

Related Companies

Nova Development, InPixio, PC HelpSoft, Soda PDF, PDFescape

Summary

Undoubtely that the Avanquest is a leading software developer in North America, Asia and Europe. The founders of this company are Bruno Vanryb and Roger Politis, who started BVRP Software in 1984. Since that time a lot of things have changed and the company. It has more than 530 employees worldwide and thousands of clients and partners. Avanquest covers the following areas: PC security, multimedia, disc management, home office, communication tools and web site design. Thus it is possible to protect the computer, to create the web site and back up data if to buy the software provided at the site. This online software store accepts well-known payment methods.

Avanquest reviews and complaints

Avanquest is ranked 836 out of 14207 in Software category

Area Served

Australia, Worldwide

Payment Methods

VISAMasterCard

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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