Avanquest
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Galashiels, The Scottish Borders
The difficulties may be that Avanquest is based in USA does business in Britain seemingly through Malta and deals with enquiries in USA
- - Refund not issued within 4-day cancellation window.
- - They said my order wasn't recognised and asked me to call.
- - I sent the receipt as proof.
I don't uderstand why they didn't give me a refund when I requested it within 4 days. Their terms and conditions say I can cancel within 4 days without explanation.
They said they did not recognise my order so I sent the receipt. They then sent another message asking me to get in touch by phone (from GB to USA?)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Pennsylvania
No materials
- - Charged $41.29 for Hallmark 26 on Nov 6; ordered Nov 5.
- - Order UQM8QMSF; nothing received.
- - Refund issued on 12/15; no explanation provided.
Called. Emailed texted.
They told me i received a refund back in December. No refund received.
Ignored me since. Theyve stolen 41.29 and no product.
I ordered hallmark 26 on November 5th. 41.29 was taken out on November 6th.
To date i have received nothing. My order is UQM8QMSF. i tried contacting by email and was told a refund was issued on 12/15. I have not received a refund or explanation.
HELP. I ordered in good faith.
They REFUSE to answer their phones. Theyve done NOTHING TO HELP.
- Only card program developer
- Most inept customer service
Preferred solution: Full refund
User's recommendation: Think twice before ordering.
Hi Stephen, Thanks for letting us know that you are still waiting for your refund. Let us inform you that, according to our records, your refund was issued on 12/15/2025.
Usually, your money is credited back within 5-10 business days after it was issued. If you still need help getting your money back, please contact our support team: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wasilla, Alaska
Refund
I signed up to get driver updates and support about 2 hours ago. I want a refund. Your website is terrible.
- Was charged 39 and another 59 zero customer support
Preferred solution: Full refund
User's recommendation: Stay Away From Avanquestusa.com Their web page is a nightmare that will take you NOWHERE.
Hi Coleen, Thank you for sharing this feedback. We’d like to review your purchase and assist you with the solution you’re requesting. Please contact our support team using the following page so we can look into this right away: help.avanquest.com/hc/en-us
Lawrence, Kansas
Print Artist 25 platinum won't connect to the internet
- - The program won't connect to the internet.
- - Restarting had no effect.
- - We deleted and bought a new copy, but the error persists.
The program won't connect to the internet, although the computer and other programs connect on the computer function correctly. We restarted with no effect.
We ultimately deleted the program and bought a new copy. After the install of the new copy, we again got a message that Print Artist wasn't connected to the internet.
Hi Judy, Thanks for notifying us about the connection issue. If it still persists, please reach out to us via the support page on our website to get help: help.avanquest.com/hc/en-us
Sydney, New South Wales
Resolved: Complaint
i found out that was the name of the company they use for credit card purchases. check it out with your bank first before you make a fool of yourself.
I want to know why $45.18 was taken out of my account on 6th Sept at 8.51pm I don,t even know what you are about Ref num 0910********
User's recommendation: check your statements more often
Hello, Thank you for the review. We are here to help you clarify the charge you received. Please reach out to us with your order details so we can resolve this for you promptly: avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Gary.malcolm@***.net
- - Charged $45.99 on Oct 29.
- - Charge date earlier; refund requested.
- - Instructions are needed to manage auto-renew options.
My bank account was charged. I want to know why and exactly what it is.
I was charged $45.99 on Oct 29 vs. last year's auto renewal on Nov 2, 2024! This year too early.
Refund! Then send instructions for managing payment auto-renew options.
Hi Gary, Thanks for notifying us that you were charged. We can surely check the purchase information and help you further with your refund request. Please reach out to us here to get assistance: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Oregon
Won't print checks
- - Told to uninstall Check Designer and click a sent link.
- - The link times out on all devices; no further advice was given after contacting support.
After several emails, I was told to Uninstall check designer and click on link that was sent. It just times out.
I have tried on other devices same result. I have not received any further advice after notifying support.
Hi Kilian, To get further help with the link issue, make sure to contact our support team via our support help center: help.avanquest.com/hc/en-us There's a chat option in the bottom left corner for faster resolution.
Columbia City, Indiana
I did not receive an answer to my request regarding Greeting cards Deluxe
I asked the Avanquest company for information about Greeting Cards factory deluxe - no answers came.
Hi, Thanks for your interest in Greeting Cards. Please contact our support to get further help: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
March Air Reserve Base, California
Charged double for the app. then the app wouldn't download. Never received confirmation email or activation code. Wouldn't refund my money!
Sent an email to Avanquest and was advised my email couldn't be sent as the address didn't exist! At this point, they still have my money. I'm pissed!
- Scam artists
Preferred solution: Full refund
User's recommendation: Stay Away! Avanquest is a scam!
Hi Mary, Thank you for sharing your experience. We understand how important it is to receive the confirmation details promptly after purchase.
Your comments regarding duplicate charges, missing confirmation, and difficulty reaching support are noted and will be reviewed.
We strive to improve your experience with us and want to fix everything. Please reach out to our support team via our website so we can have it resolved for you: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
March Air Reserve Base, California
Ordered card software was sent a link to download online
- - Download link wouldn't download.
- - Long wait for support and unresponsive chat; no phone support.
- - Filed a PayPal claim; software was sent after contact.
Ordered software disc was sent a link to download online. Wouldnt download, call customer service waited one hour and 45 listening to piano music gave up and used search.
Chat link didnt hear anything for two days. Filed a claim with PayPal finally got a hold of customer service and was sold. They didnt have a customer service number.
They couldnt help me on the phone download the software they finally sent me after follow claim with PayPal . Stay away from this company.
- Customer service is nearly nonexistent
Preferred solution: Full refund
Hello Nadege, Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations around product delivery and support aren’t met.
While most of our software is delivered via secure digital download for faster access, we recognize that this may not align with every customer's preference. If you're still looking to resolve the matter or have further questions, our team is available to help via our support page: help.avanquest.com/hc/en-us Your feedback is important and helps us improve both our communication and service experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNog geen terugbetaling ontvangen
Mijn ervaring is vriendelijk maar mijn verzoek om teruggave is nog steeds niet gebeurd ik heb nog niets ontvangen
ik krijg steeds E Mails in het Engels kan dat niet in het Nederlands
ik kan geen Engels lezegraag in het Nederlands
Hallo Evert, Bedankt voor je feedback. Voor toekomstige communicatie kunnen we uiteraard in het Nederlands met je communiceren via e-mail of chat.
Neem gerust contact op met ons supportteam via: help.avanquest.com/hc/en-us. We helpen je graag verder met je restitutieverzoek in je voorkeurstaal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
March Air Reserve Base, California
Geldterugvragen
ik heb geldteug gevraagd maar nog niks ontvangen ik krijg steeds E mails in het Engels maar dat kan ik niet lezen Graag in het Nederlands
Preferred solution: Full refund
User's recommendation: Graag Emails in het Nederlands
Hallo Evert, Bedankt voor je feedback. Voor toekomstige communicatie kunnen we uiteraard in het Nederlands met je communiceren via e-mail of chat.
Neem gerust contact op met ons supportteam via: help.avanquest.com/hc/en-us. We helpen je graag verder met je restitutieverzoek in je voorkeurstaal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges for services I never asked for. Except for your name I know nothing about your company except ehst I read on your website. I would not need or use your services.
How do I feel - totally frustrated as I have been disputing and finding fraudulent behavior as well as disputing charges for 3 months. These processes have consumed my life!
- None at this time
Preferred solution: Full refund
User's recommendation: Not having used your services, I have no idea.
Hi Ann, Thank you for sharing your experience. We understand how important it is to have clarity around any charges, and we take these concerns seriously.
Our team is ready to review your case in detail and ensure that any unintended transactions are fully investigated. Please reach out to us with your order details so we can resolve this for you promptly: avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of unwanted purchase
I was not aware of an automatic renewal for your product. My records show the original purchase was 5-03-2024, The automatic renewal was 04-28-2025.As soon as I saw the charge on pay-pal on 04-28-2025 I.called pay-pal to inform them I did not want your service.
When I noticed you had shipped the renewal, I deleted it from the computer that still works. The other computer it was on crashed. I dont have a computer to put your product on. Please refund my $45.18,I am on social security.
This was unplanned and puts my finances at risk. Thank you, Mitchell Weinstein 305-878-****
Hello Pascal, Thank you for sharing your experience with the renewal of your license. We are here to help you with your inquiry. Please reach out to us via live chat or support ticket here: avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor products, horrible download (loaded with ads), missing software, poor customer service
the downloads always have issues and then you get the page not found message AND THEN they want you to pay for getting help with their horrible product.
- All bad
User's recommendation: stay clear
Hi Frances, Thank you for taking the time to share your experience. We understand your concerns and appreciate your perspective.
We’re committed to improving every aspect of our service—from the download process to customer support.
If you’d like, we can take a closer look at the issues you encountered and work on a better solution together. Please reach out to us via the support page: avanquest.zendesk.com/hc/en-us
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Hi David, Thanks for sharing your concerns. We'll be glad to help you with your refund request. Please contact our team via the support page on the website: help.avanquest.com/hc/en-us