Avanquest
Reviews and Complaints
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Verified Reviewer
Refund
It didn't update the software that I wanted it to. I was trying to update a software, but it wasn't able to.
User's recommendation: Read
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Handen, Stockholm
Avsluta mitt konto. Omgående. Ordern nr...
Avsluta mitt konto. Omgående.
Ordern nr U342604****444778****. ***. Jag har inte beställt något hos er. Återbetalning dragna belopp.
Februari mars april 2036. Ordern nr 778****.
Preferred solution: Deliver product or service ordered
User's recommendation: Skicka mig inte till sidan att fylla i kontonr för det hör jag inte
Hej Harriet, Tack för din feedback. Vi beklagar att du upplevde det så dåligt. Kontakta vår support här: help.avanquest.com/hc/en-us så att vi kan förstå problemet bättre och hjälpa dig direkt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Decatur, Georgia
Cancel subscription
Cancel subscription Cancel Terms Cancel Terms Cancel subscription Cancel Terms Cancel Terms Cancel subscription Cancel subscription Cancel Terms and refund all charges..I have no software of your install on my pc ..Cancel Terms Cancel subscription
- Bad business
User's recommendation: Stay away from this company
Hello Alex, Thank you for your feedback. Our support team is here to help you with your cancellation request. You can contact our support team here: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Account: ***, ***, ***...
- - Billed twice for $63.31 each.
- - The first charge was AVQSOFTWARE, Herndon VA, Mar 22.
- - The second charge was AVANQUEST, Newark DE, Apr 14 on AmEx.
Account: ***, *** Phone ***
My account was billed twice.
by AVQSOFTWARE HERNDON VA on March 22 $63.31
by AVANQUEST SOFTWARE *** DE April 14 $63.31
both on AMERICAN EXPRESS
Revserve one charge upon receiving this information
- Too damned hard to reach a live voice
Preferred solution: Full refund
User's recommendation: Reverse one of the charges
Hello Harry, Thank you for your feedback. We’re sorry to hear about your experience. Please contact our support team here: help.avanquest.com/hc/en-us so we can better understand the issue and assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Charged me for nothing
- - Charged $19.26 with no record.
- - After a month, they neither refunded nor supported the charge.
- - I would avoid them.
they billed me $19.26 out of the blue -- I have none of their software, to my knowledge -- have never purchased from them -- could not find a record in any credit card statements of a purchase from them -- after one month of back and forth -- I just gave up -- they never refunded the $19.26, they never supported the charge -- they just took my money -- even if they have anything worthwhile to purchase -- I would avoid them -- they are a dishonest, despicable company.
- Unresponsive
Preferred solution: Full refund
User's recommendation: avoid like the plague
avanquest customer support ran down the problem and i am embarrassed and humbled to report it was all due to my inability to type accurately -- i mistyped my email address which prevented their system from notifying me of the impending charge and tied their hands trying to figure out what happened -- i took the refund they offered, doubled it, and donated it to the local animal shelter -- avanquest is a stand up company -- 5 stars all the way
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Verified Reviewer |
Fallbrook, California
Failure to provide valid security code
- - Avanquest gave no fix and referred me to three contact addresses.
- - I can't send my information because no proper security code was provided.
BAD! They provided 3 alternate sites to me but none of them work without a security code. The security code provided is always reported as INCALID.
Avanquest response said they did not have information to FIX my problem and referred me to 3 alternate address for me to contact. However, I cannot communicate with any of these as Avanquest has not provided me a proper security code to transmit my information.
I have ask a couple times and had been referred to 2 codes but neither of them work. Please help.
***
***
Hello Dale, Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced. Please contact us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easton, Pennsylvania
I am having trouble installing my check...
I am having trouble installing my check soft software without the disc tray and I can't download my software.
Hello Dayshawn, Thank you for your feedback. We’re sorry to hear you are having an issue installing your software. Please get in touch with us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.
Roanoke Rapids, North Carolina
MY DATA BASE
- - Bought a CD for my database at Best Buy.
- - I was not informed that a subscription is required.
- - I could not find a contact number; the chat was a bot.
Bought CD for my Data Base at Best Buy wasn't informed that you need a subscription to use. I tried looking for a contact number to no avail. Used chat but it was only a bot.$%^^&&&&<&&&^^%%$$%^^^^^%%%%%^^^^^%%%%^^
Hello Ramiyah, Thank you for your feedback and for letting us know you need help with your license. Please contact us directly at help.avanquest.com/hc/en-us and our team will provide you with the support you need as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Galashiels, The Scottish Borders
The difficulties may be that Avanquest is based in *** does business in *** seemingly through *** and deals with enquiries in ***
- - Refund not issued within 4-day cancellation window.
- - They said my order wasn't recognised and asked me to call.
- - I sent the receipt as proof.
I don't uderstand why they didn't give me a refund when I requested it within 4 days. Their terms and conditions say I can cancel within 4 days without explanation.
They said they did not recognise my order so I sent the receipt. They then sent another message asking me to get in touch by phone (from *** to ***?)
Hi David, Thanks for sharing your concerns. We'll be glad to help you with your refund request. Please contact our team via the support page on the website: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Pennsylvania
No materials
- - Charged $41.29 for Hallmark 26 on Nov 6; ordered Nov 5.
- - Order UQM8QMSF; nothing received.
- - Refund issued on 12/15; no explanation provided.
Called. Emailed texted.
They told me i received a refund back in December. No refund received.
Ignored me since. Theyve stolen 41.29 and no product.
I ordered hallmark 26 on November 5th. 41.29 was taken out on November 6th.
To date i have received nothing. My order is UQM8QMSF. i tried contacting by email and was told a refund was issued on 12/15. I have not received a refund or explanation.
HELP. I ordered in good faith.
They REFUSE to answer their phones. Theyve done NOTHING TO HELP.
- Only card program developer
- Most inept customer service
Preferred solution: Full refund
User's recommendation: Think twice before ordering.
Hi Stephen, Thanks for letting us know that you are still waiting for your refund. Let us inform you that, according to our records, your refund was issued on 12/15/2025.
Usually, your money is credited back within 5-10 business days after it was issued. If you still need help getting your money back, please contact our support team: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wasilla, Alaska
Refund
I signed up to get driver updates and support about 2 hours ago. I want a refund. Your website is terrible.
- Was charged 39 and another 59 zero customer support
Preferred solution: Full refund
User's recommendation: Stay Away From Avanquestusa.com Their web page is a nightmare that will take you NOWHERE.
Hi Coleen, Thank you for sharing this feedback. We’d like to review your purchase and assist you with the solution you’re requesting. Please contact our support team using the following page so we can look into this right away: help.avanquest.com/hc/en-us
Lawrence, Kansas
Print Artist 25 platinum won't connect to the internet
- - The program won't connect to the internet.
- - Restarting had no effect.
- - We deleted and bought a new copy, but the error persists.
The program won't connect to the internet, although the computer and other programs connect on the computer function correctly. We restarted with no effect.
We ultimately deleted the program and bought a new copy. After the install of the new copy, we again got a message that Print Artist wasn't connected to the internet.
Hi Judy, Thanks for notifying us about the connection issue. If it still persists, please reach out to us via the support page on our website to get help: help.avanquest.com/hc/en-us
Sydney, New South Wales
Resolved: Complaint
i found out that was the name of the company they use for credit card purchases. check it out with your bank first before you make a fool of yourself.
I want to know why $45.18 was taken out of my account on 6th Sept at 8.51pm I don,t even know what you are about Ref num 0910********
User's recommendation: check your statements more often
Hello, Thank you for the review. We are here to help you clarify the charge you received. Please reach out to us with your order details so we can resolve this for you promptly: avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Gary.malcolm@***.net
- - Charged $45.99 on Oct 29.
- - Charge date earlier; refund requested.
- - Instructions are needed to manage auto-renew options.
My bank account was charged. I want to know why and exactly what it is.
I was charged $45.99 on Oct 29 vs. last year's auto renewal on Nov 2, 2024! This year too early.
Refund! Then send instructions for managing payment auto-renew options.
Hi Gary, Thanks for notifying us that you were charged. We can surely check the purchase information and help you further with your refund request. Please reach out to us here to get assistance: help.avanquest.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Oregon
Won't print checks
- - Told to uninstall Check Designer and click a sent link.
- - The link times out on all devices; no further advice was given after contacting support.
After several emails, I was told to Uninstall check designer and click on link that was sent. It just times out.
I have tried on other devices same result. I have not received any further advice after notifying support.
Hi Kilian, To get further help with the link issue, make sure to contact our support team via our support help center: help.avanquest.com/hc/en-us There's a chat option in the bottom left corner for faster resolution.
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Hello Jeremy, Thank you for your feedback. We’re sorry to hear the update didn’t work as expected.Our team can help you troubleshoot this and identify why the software update didn’t complete. You can contact our support team here: help.avanquest.com/hc/en-us , so we can assist you further and help get everything working properly.