Rita Z Lea

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Verified Buyer

Terrible product and service

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Avanquest - Terrible product and service
Avanquest - Terrible product and service - Image 2
From the first night, when I just downloaded their product and tried it I realized that they extremely exegarated possibility of program of InPixio Photo Maximizer. Right away I called phone # on their page and asked for refund. It's 3 WEEKS I'm sending them e-mails to refund it. NO RESULT.
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Loss:
$70
Cons:
  • Unwillingness to recify the problem
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Do not buy anything from them. They do not read what you ask them to do.

1 comment
Guest

I too purchased this download and found it to be a bad investment. It didn't do what it was advertised.

Anonymous
map-marker Cedar City, Utah

Charge on my credit card

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I noticed a charge on my credit card and did not recognize what it was for. I sent an email asking for clarification. I received an email inviting me to make my request to their customer service and identified it by the title of "pissed off customer." I resent and am quite offended at being labeled as such. My email was not in any way attacking anyone. i simply asked for clarification of the charge. I just needed some idea of what the charge was for. The title of your customer service department sounds more like a group of people taking a defensive stance and itching for confrontation. It doesn't sound at all like a business wanting to be of service to a customer. I will be giving a one star review of this company to see if this will get someone's attention.
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User's recommendation: Customer service is self titled "pissed off customer" and as such is sorely in need of a re-haul.

Anonymous
map-marker Cedar City, Utah

Charge appearing on my bank

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I'm very offended at the title of this platform. It sounds as though you are coming to the table with an attitude. I expected we could have an adult type dialogue regarding an issue with a charge appearing on my bank statement. I don't understand what it is I have supposedly signed up for. Being contacted by "Pissed Consumer" makes me feel that you are ready to argue and my email to you doesn't have that kind of vibe to it at all. It simply asked for some clarification regarding the charge as it appeared. I'm giving one star rating due to what I see as poor customer service. Donna Davis
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Anonymous
map-marker Salt Lake City, Utah

Charge appearing on my bank

Obviously, you still do not understand my complaint. Go back to the previous messages I've sent. I did not start of being "pissed off". However, I am now becoming totally PISSED OFF at your lack of reading comprehension.
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Carlton E Uft

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Verified Reviewer

Return of unused sofeware

I like why best buy would refund my money for sofeware I couldn't use. It was not damage or anything.p
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Loss:
$43
Cons:
  • No customer support

Preferred solution: Full refund

Resolved
Kathleen T Vzg

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Supporter

Resolved: Continue billing and took funds from Paypay after cancellation

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Updated by user Oct 14, 2020

Company fixed the issue and I have been provided with full refund. After several emails over a two period they refunded the money. Thank you.

Original review Sep 14, 2020
Re: [Upclick] Re: eXpert PDF 14 Ultimate Do not purchase anything from this company. They take the money and run while trying to tell you "cancel at any time" but will withdraw funds and it is impossible to get it back.
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Loss:
$49
Pros:
  • Stop using after a short time
Cons:
  • Billing after trying to stop subscription

Preferred solution: Full refund

User's recommendation: Don't walk away -- Run away from them

George B Aeb
map-marker Chicago, Illinois

Product cannot be accessed do to unadvertised need for additional 'activation' requirememts after the original purchase.

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Zero customer service! No prior warning that activation will be needed AFTER you make the purchase! The product CRASHES if you attempt to remove the 'activation needed' dialog box! All this AFTER you've paid for it. Worse: If you try to remove the 'Activation Needed'' dialog box instead of clicking the link to go to the website (which doesn't exist!) the entire program SHUTS DOWN.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Avoid Avanquest. This is unacceptable, extremely poor business practices.

Anonymous
map-marker Andover, Minnesota

ANGRY

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Purchased Fix-It 15 Professional. I continuously fails! I have to reload it to use it. Now they will not download and want me to pay for help.
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User's recommendation: DON'T BUY!!!

Lydia G Zfw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Pleasanton, California

Webeasy professional 10

Avanquest - Webeasy professional 10
Good afternoon. In the 26th of April I bought webeasy professional 10 order number 108191****, paid $56.94 and downloaded it. I sent an email to you twice to css@***.com and I haven't receive no answer. I did a web using your template and try to publish, try to open an acc to use your hosting or third party hosting also even to activate and in all what it comes is "Hum...can't reach this page". Need an answer. What's going on. What's wrong. Please reply. Email in case you need it but I know you have it according to the order. alysdistinguishedcreations@***.com. Even try to call and y'all are so difficult to get in touch.
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Cons:
  • No clear directions or telephone contact
  • That they have not removed my email as requested
  • No customer service

Preferred solution: Something is wrong with your web page. Says can't reach this page.

1 comment
Roy B Ryu

I wish to cancel my Avanquest subscription Order No UEERG4XD now

Richard T Ftk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor company

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They scammed me then blocked me
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Loss:
$300
Cons:
  • Does not do what is expected and their guarantee is no good

Preferred solution: Make things riggt

User's recommendation: Stay clear of this company

Darryl R Qqa

It stop my computer from working

I installed your CD n Now my computer is not working
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Loss:
$175

Preferred solution: My computer fixed

Bill W Sji

Guarantee refund

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I purchased Inpixio Photo Studio 10 pro and found that it did not do what it was supposed to do I asked for a refund. I did all the things required of me but had to file a case through Paypal which went through Paypay.upclick. At any rate the software did not perform as expected and this company is supposed to have a satisfaction guarantee.......don't believe it. I was stiffed $49.98 because they say quote: "The Item or service was delivered to you".
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Loss:
$50
Cons:
  • Does not do what is expected and their guarantee is no good

Preferred solution: Full refund

User's recommendation: Stay away from this company. their guarantee is a come on.

Anonymous
map-marker Brisbane, Queensland

Software still hasn't turned up

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Hi I still haven't had any joy from avanquest and they have now blocked my emails. I still haven't got any of the 11 pieces of software saying that now after 6 months it was 12 months they can't or wont send my software or refund my money and they wont send my activation codes either.

I also am having trouble with another American company called Bigfish games the problem with these guys is although they have instructed me to change my password many, many times they cannot seem to keep me logged in like most other sites that I use like Amazon and Audible therefore I can't get any of my games. Please help me with these two sites! Avanquest has conveniently lost my entire purchase history so I can't even redownload my software.

Please help me with these 2 American companies as I have lost $110 from Avanquest and around the same from Bigfish at least Bigfish is trying to help unlike Avanquest who are giving every excuse in the book not to help me, please help me with these two American companies. Ann

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User's recommendation: DON'T BUY FROM AVANQUEST THEY DON'T DELIVER TH!

1 comment
Kaveh Baf

You should change your review to 1 star it currently says 5 stars just thought you should know

Berish Aph
map-marker Saint Paul, Minnesota

Program not loading

Says startup commander was unable to read configuration for drivers.
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Melanie G Qzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not get anyone to help with my problem. Can not download the print artist 25. Can not find anyone there to help me.

Updated by user Sep 03, 2020

They have resolved the problem.

Original review Aug 04, 2020
No one will answer phone. Tried to do a refund and can't get a refund. I would not order again from this company.
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Loss:
$44
Cons:
  • Software will not install

Preferred solution: Full refund

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