Anonymous
map-marker Pleasanton, California

Useless program, no support

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Tried loading the program, could not get past installshield, took program back to Best Buy, no help... only exchange, Same problem with replacement copy. Install instructions as useless as the program. Tried loading the program, could not get past installshield, took program back to Best Buy, no help... only exchange, Same problem with replacement copy. Install instructions as useless as the program. Tried loading the program, could not get past installshield, took program back to Best Buy, no help... only exchange, Same problem with replacement copy. Install instructions as useless as the program. Tried loading the program, could not get past installshield, took program back to Best Buy, no help... only exchange, Same problem with replacement copy. Install instructions as useless as the program.
View full review
Loss:
$40
Cons:
  • No clear directions or telephone contact
  • No customer support
  • Poor
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Yeriel Pfw

Quite possible this qualifies under the Avanquest Class Action lawsuit at http://avanquestclassaction.com.

Anonymous

Software Ripoff Company

I can see why this product is non returnable and non refundable , it is completely useless . It comes without any directions and is almost impossible to figure out .

Try searching the web for help on how to use this and you will get nowhere . If you want to call them with a question it will cost you $9.95 per question and then your call will be routed to India for a runaround . Please do not buy this , I guarantee you will regret it . I cannot say enough about this rotten company , they will try to sell you other software that you might think will help make the program work , but it won't .

They sell the same exact software at multiple prices . the software I bought was supposed to cost $50 , wound up costing $65.

I've seen it for $99 and $129. It's not worth fifty cents .

View full review
Loss:
$65
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Yeriel Pfw

It's hard to say if this qualifies under the Avanquest Class Action lawsuit, but please check it out and submit your info if you want. Seems like you should be able to get your money back even if it is a dispute through your credit card company if it is less than 60 days. http://avanquestclassaction.com

Emanuel Ipz
map-marker Calabasas, California

I was directed to a web site

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I was directed to their tech support web site. It was of little to no help. I submitted an on line trouble ticket and the response was they will respond in two days. I am running a business and having to wait two days is not making me very happy. I was directed to their tech support web site. It was of little to no help. I submitted an on line trouble ticket and the response was they will respond in two days. I am running a business and having to wait two days is not making me very happy. I was directed to their tech support web site. It was of little to no help. I submitted an on line trouble ticket and the response was they will respond in two days. I am running a business and having to wait two days is not making me very happy.
View full review
Pros:
  • Product
Cons:
  • Zero support and lack of intuitive product
Reason of review:
Poor customer service

Preferred solution: Support me

1 comment
Yeriel Pfw

Please review the "About" page of the Avanquest Class Action lawsuit at http://avanquestclassaction.com. Not sure if your matter qualifies, but it might.

Cannan Ubk
map-marker March Air Reserve Base, California

Avanquest constant unstoppable email

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I registered a piece of software under the Avanquest umbrella (Nova Development). I only registered because that was the only way to "update" the software. I began receiving emails for multiple products DAILY. So I unsubscribed from all. The emails seemed to have stopped. But now one product keeps returning to my email, LIGHTNING PDF 9 PRO. I have unsubscribed at least three times, and they constantly reactivate my email. Once again I have unsubscribed and sent an email demanding they stop. Now as I look into the company I find many people have had this problem with this company (see the complaints with the Better Business Bureau). Sounds like it may be time for them to suffer another class action suit.
View full review
Cons:
  • Email harassment
Reason of review:
email unstoppable

Preferred solution: Stop email harassment, honor unsubscribing.

Breann Crn

Webeasy user since 2007 looking into class action suit.

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Avanquest - Webeasy user since 2007 looking into class action suit.

I have been using Webeasy since 2007 and have created many sites with the program. I have often found glitches which were remedied by support either online or by phone, or work-arounds.

Having just upgraded to 10 I now find that I cannot save the page changes toa new site I have created. The same is true for previous sites. I've reinstalled, tried saving to various locations (usb, cd, computer) and still cannot save corrected pages (trying both save and save as options). Obviously, if pages don't save I cannot update sites of my customers.

The results will be at a great cost to me financially as I will have to rebuild the sites using another (yet to be determined) program. Avanquest, the manufacturer of Webeasy (parent company) offers no support (other than email which I was given in a phone call) as they have recently removed their support offer. It appears that there are many issues throughout their product line therefore, I have looked into a class action suit filing in NC.

It does appear that the criteria for filing can be met. I am looking for feedback (via postings here) from those impacted financially as a result of Avanquest's poor quality, lack of support, etc., for possible inclusion in suit.

View full review
Loss:
$7000
Cons:
  • Support
  • Being ripped off
  • Customer service
Reason of review:
Other issue

Preferred solution: Class action lawsuit/Avanquest to provide updated software at no cost

1 comment
Yeriel Pfw

Avanquest Class Action http://avanquestclassaction.com.

Anonymous

Software and customer service are a no go!

I purchased this sofware and it worked well with windows vista. When I upgraded to windows 10, I could install the program but I was unable to create a company profile. I went to their webpage and found a number listed for technical support. They charge 9.99 for a one time assistance with troubleshooting your issue. They went ahead and immediately charged my credit card for the service and I was given a ticker number. I called the number listed for technical support and after listening to their boring piano music for 40 minutes, I hang up and called their customer service number. I explained the situation and requested a refund but I was told by their customer service that they could not refund the money, that I needed to call support and request it from them. How in this world am I going to request the refund from support, if they do not answer their phone? I will call my banking institution and get my money through them. Avoid this company and save your money. It is one of the worst companies out there when it comes to support and customer service!
View full review
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

1 comment
Yeriel Pfw

Avanquest Class Action lawsuit at http://avanquestclassaction.com. You likely qualify.

Company responded
Anonymous

No support, bad product

Terrible product and bad (nonexistent) support. Their phone support consists of a recording telling you to go to their website that tells you to call the number that tells you to go to the site... Terrible product and bad (nonexistent) support. Their phone support consists of a recording telling you to go to their website that tells you to call the number that tells you to go to the site... Terrible product and bad (nonexistent) support. Their phone support consists of a recording telling you to go to their website that tells you to call the number that tells you to go to the site...
View full review
Reason of review:
Bad quality
2 comments
Yeriel Pfw

If Avanquest did not solve your issue please check out the Avanquest Class Action lawsuit at http://avanquestclassaction.com.

Teirra Lsz
Avanquest Response

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We highly appreciate your feedback as it will assist us in becoming better at what we do.

We're sorry you experienced difficulties reaching one of our customer service representatives, you can call us anytime at 1-877-445-6618 (8am – 4pm Pacific).

Thank you,

Avanquest USA Support

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Company responded
Anonymous
map-marker Calabasas, California

Watch Out -- All They Want Is Your Money And A Way Into Your Privacy

Ringtone creator sucked & loaded with ads -- freeware is MUCH better. Uninstalled, deleted and cleared out ads.

At time of purchase checked "do not want marketing contact" -- guess what. And while each email has an "unsubscribe" link, they just ignore it. Unsubscribing for 8 months now, emailed the company with desist request, wrote letters that were ignored, filed complaints with BBB & attorneys general in Calif & my state--no responses yet. This is a Chinese company, and with this type of invasive behavior, it makes one wonder what their software is REALLY doing in the background.

Run away! Run away!

Don't let them get their hooks into ya. Would really like to see a class action against this company.

View full review
Reason of review:
Poor customer service

Preferred solution: Lawsuit

1 comment
Teirra Lsz
Avanquest Response

Thank you for taking the time to communicate to us why our software did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Please message me your email address and I will see about getting it checked off our unsubscribe list permanently.

Thank you,

Avanquest Support

Mikiah Mui
map-marker Santa Ana, California

Serial no of fixit utilities is wrong and can't be read a35 something

Avanquest - Serial no of fixit utilities is wrong and can't be read a35 something
Updated by user Nov 10, 2016

i have already gave you all the *** info you need with disk picture. and its registered already with my email .

Original review Nov 09, 2016
i need the right serial no for my product in order for it to work my email address is ponterjohn@***.com the product is fixit utilities pro 10 i purchased the pro software a year ago and never got back an answer your custumer call center never came back with a serial no. that activates the pro application the serial has a a35 no. i can't read I've been running a trial but have to keep resetting it to use the product i took a picture of the disk to prove i have it i will attach to you would expect to have the correct serial no. to activate it for proper operation.
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Yeriel Pfw

This probably qualifies for the Avanquest Class Action lawsuit. http://avanquestclassaction.com

Janisha Orw

Spammers

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I can not get them to unsubscribe me from their spamming email list after over a dozen requests. They even get through my blocks. I would never buy anything from them and am gelling everyone I know that I wouldn't use them if they paid me because of this. I can not believe that anyone would ever buy anything from them if they tried the unsubscribe process before they bought. I can understand why hey have so many complaints. If I have to finish with a hundred words for this they would be spammer and scammer, and a royal pain in the rear end as well as being terrible business people.
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Reason of review:
Spamming

Preferred solution: Take me off your mailing list. I never asked for anything from you

Anonymous
map-marker Peoria, Illinois

Cannot get rid of emails

Have sent unsubscribe messages every day for a month and they DO NOT take you off their list... if they cannot even accomplish getting people off their email list...

I SURE AS *** WOULD NOT WANT THEIR SOFTWARE...they probably would sell your personnal information to bad people!!!!! I do not know how they even got my email address.. so would not trust them at all...

If you want their products, I do not believe that you will be happy...What company just keeps sending emails when the person wants to be unsubscribed unless they are not honest? Please feel like you have been warned...

View full review
Reason of review:
Poor customer service
9 comments
Guest

same with me.... no matter what I do, unsubscribe and putting them in spam folder, these emails continues to show up in inbox. Do not EVER give them your email address....

Guest

Same here. Been spammed by them constantly and unsubscribing doesn't work. Worst online company on the entire internet.

Guest

Same problem. I have unscubscribed for over 3 years...

STILL keep getting their email ads. This is extremely annoying.

I tried blocking but they manage to change their name and sneak in my email with the different email name. I'm looking for FCC and Consumer protection laws to see how to stop this crap.

Guest

I am having the same problem i plan to make a nasty phone call directly to them and also report their *** company to the bbb I'm tired of the harassing spam emails when i tried several times to get my email off their list

Guest

877 445 ****

I found this phone number on their website.

Guest

Same here, I'm getting so sick of it.

There has got to be some way to stop them.

It's flat out harassment.

Guest

Same is for me...how do we get rid of it...tweet it? Send warnings to others on the Web? Something has to be done

Guest

same here!

Guest

Totally agree, I have unsubscribed 100s of times and the emails keep coming. Not sure where they got my email address, but I am going to make sure I do not buy anything they sell.

View more comments (8)
Anonymous

HORRENDOUS SERVICE - DO NO BUY ANY AVANQUEST PRODUCTS

I bought Checksoft software, it doesn't work and now they want me to pay for technical support via telephone! What! No thank you. This is the worst service I have received from anyone - what a scam. How are they still in business?????? I sent them a screen shot but have no time to wait so then I called Phone: 800-395-**** to follow up. She told me to call Tech Support at 888-691-**** which I did and they told me that I have to pay them to talk on the phone. Or I can wait until they respond to my email. I am going to also contact the FTC and file a complaint there. I'm sure this classifies as a scam. Class action lawsuit anyone?
View full review
Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Relentless spamming

No matter how many times I ask to be removed from their spam marketing email list, they keep sending them. {{Redacted}}
View full review
Reason of review:
Poor customer service
2 comments
Guest

Same experience with them. Several times a day same products over and over and over.

Guest

Same here. As soon as I clicked the "remove from mailing list" link, the amount of spam from them increased about tenfold. That's one way of making sure I never recommend them or their products.

View more comments (1)
Anonymous

Avanquest Subscription Review

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I have the same problem. I have "unsubscribed" to Avanquest emails for 22 days in a row, multiple times each day, and still get multiple emails every day. I finally put them in junk mail on my computer but it isn't helping on my phone. I would never buy anything from these people.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker North Reading, Massachusetts

Avanquest is a major spammer.

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I manage e-mail for my small company. I have been unsubscribing to e-mails for quite a while. Avanquest is the worst sending multiple e-mails per day per account they discover. The time they waste at my company is unconscionable. Stay away from them if you value your time. I have used the unsubscribe feature on their various e-mails and have been re-directed to a site that does not work. I believe they are in violation of the CAN_SPAM act of 2003 signed by president Bush. They send e-mail to accounts under my management that have not bought products from them nor have they solicited the e-mail. That said a reputable company would remove you, I guess they are not one of those. So as they say, caveat emptor.
View full review
Pros:
  • Thier produces
Cons:
  • Spammer
Reason of review:
To much e-mail

Preferred solution: Stop sending e-mail to all alacron.com and fast-vision.com domain accounts.

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