Avanquest
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Avanquest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has 2.3 star rating based on 118 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Stop using after a short time, Good product, Charged my card 9 days ago with no word of shipment.
Cons: Customer service, No clear directions or telephone contact, No customer service.Recent recommendations regarding this business are as follows: "Stay as far away from this company and investigate before you buy", "Be very careful of this product", "Would definately reccomend the PC cleaner app.", "Know what you are buying", "Pissed consumer responded quickly. Suitepdf responded. It several texts to get my credit as they wanted me to try the program. I did finally get my credit thanks to pissed consumer. I will use this sight again".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avanquest has 2.3 star rating based on 118 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Stop using after a short time, Good product, Charged my card 9 days ago with no word of shipment.
Cons: Customer service, No clear directions or telephone contact, No customer service.Recent recommendations regarding this business are as follows: "Stay as far away from this company and investigate before you buy", "Be very careful of this product", "Would definately reccomend the PC cleaner app.", "Know what you are buying", "Pissed consumer responded quickly. Suitepdf responded. It several texts to get my credit as they wanted me to try the program. I did finally get my credit thanks to pissed consumer. I will use this sight again".
Most users ask Avanquest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Avanquest Reviews
"Confusion. Avanquest is actually PC Cleaner. I have always been completely satisfied with it. Did`nt reconise it as Avanquest, thought I had been scammed. Happened to me short time ago. Apologies"
You have charged me $36.00 on my credit card through Paypal that I never authorised. I have never heard of you before. Don`t know how you got my Credit Card...
"Support"
Your driver update software has crashed 2 new laptops and i want someone to fix it now. I have been liasing with Eugene D from your tech dept to help User's...
Yreka, California
Will not honor there 30-day money back guarantee
User's recommendation: Stay as far away from this company and investigate before you buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Laptop crashed after installing driver update
Preferred solution: Compensation for loss of time and money
Hello Jeff, We are sorry to hear about the issue with your laptops. We are here to help you. We will contact you via support ticket to offer you our assistance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Support
No further advanced from last week
Preferred solution: Compensation
User's recommendation: Be very careful of this product
Hello Jeff, We are sorry to hear about the issue with your laptops. We are always ready to assist you. We will reach out to you via a support ticket to provide you with our help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camden, Arkansas
Resolved: Confusion. Avanquest is actually PC Cleaner. I have always been completely satisfied with it. Did`nt reconise it as Avanquest, thought I had been scammed. Happened to me short time ago. Apologies
Company fixed the issue and I have been provided with apology. I didn't realize Avanqest was the place with PCcleaner. My fault.
Got it took care of easily. My mistake, not theirs.
User's recommendation: Would definately reccomend the PC cleaner app.
Hello Garry, Thank you for sharing about the confusion that occurred. PC Cleaner is a PC Helpsoft product that is a partner of Avanquest. You can see this information on the website: https://www.pchelpsoft.com/company/ In case you require further help, please feel free to contact our support team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockville, Connecticut
Resolved: Cancel my upcoming subscription
Company fixed the issue and I have been provided with apology. cancelled upcoming subscription renewal
User's recommendation: Don't purchase thru Avanquest
Hi Robert, Thanks for sharing that you want to stop the renewal. We have cancelled it as per your request and we will follow up with you to confirm it via email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wickenburg, Arizona
Refund of billing
I was charged for suitepdf and should not have been charged. My product # is UQK9SP54.
I tried to do a chat on 11/10/23 the chat stopped working,you sent me an email and I responed to the email all in the same day and haven't heard from you since.I have a request # 492****. You need to credit my account $89.99. I don't want suitepdf and haven't used it,I had canceled the order a year ago and had asked for all of my information removed from that account.
I would have responded sooner but hawas out of town when my itemized statement was delivered to my home. I would appreciate a phone call or email from you asap
User's recommendation: Pissed consumer responded quickly. Suitepdf responded. It several texts to get my credit as they wanted me to try the program. I did finally get my credit thanks to pissed consumer. I will use this sight again
Hi Eileen, Thanks for sharing that you managed to get the refund due to the review. We are happy to know that you got the help. We will email you to assist you with your data deletion request as well and make sure you don't have any other questions.
Customer Support
Preferred solution: Full refund
User's recommendation: Know what you are buying
Hello Greg, Thanks for sharing that you need help with getting a full refund. You can reach out to us either on our Facebook page https://www.facebook.com/Avanquest or using the support page https://avanquest.zendesk.com/hc/en-us and we will surely assist you with it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
To cancel
Hi Romello. Thank you for sharing with us your experience with our support team and letting us know that you need help with your refund request.
We will be glad to help you with it. Please submit a request or contact us in the live chat: https://avanquest.zendesk.com/hc/en-us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Employee has left our organization
Preferred solution: Someone to contact me
Hi Lance, Thanks for letting us know that you need help with the cancellation. You can contact us via our social media channel https://www.facebook.com/Avanquest or live chat https://avanquest.zendesk.com/hc/en-us You can also send an email there via the "contact us" button. The phone numbers are available at this link https://u-bill.com/contact.aspx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Calabasas, California
Cancellation
Preferred solution: Full refund
User's recommendation: Stay away and don’t get involved with them…I found two charges on my PayPal account and do not know who they are!!??
Hello David, Thank you for letting us know that you received an unexpected charge from our company. As we see you contacted our support team through live chat and our agent helped you.
In case you have any other questions, feel free to contact our support again. We are here to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halford, Warwickshire
Noticed a charge on my Bank account.
Hello John, Thank you for letting us know you need help with your orders. We are sorry to hear about your health issues, we are here to help you.
As we see our support agent helped you with the cancelation of your recent order. Please feel free to let us know if you need any other questions, we are here to help you
Chagrin Falls, Ohio
Customer service for billing issues is nonexistent and Photo Studio product is no better than Microsoft photo editor which is free.
User's recommendation: Stay away
Hello, Thanks for sharing that the website should be clearer and easier to navigate. We will let the appropriate team know about it as well as about your feedback on the pricing. If you need any clarification about our products or any other help, please reach out to us: https://avanquest.zendesk.com/hc/en-us
South Bend, Indiana
Cancel
User's recommendation: Stay away this company will rip you off
Hi, Thanks for letting us know that you need help with the renewal cancellation. Please reach out to us on Facebook https://www.facebook.com/Avanquest or in live chat here https://avanquest.zendesk.com/hc/en-us and we will surely help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Did not get a completed order
- Like the hallmark cards
- Do not stand by their offered of bonus items
Preferred solution: Deliver product or service ordered
User's recommendation: Do not believe bonus items will be delivered
Hi Kianni, Thanks for letting us know that you need help receiving some items. Please reach out to our support team so they can check your account and help you https://avanquest.zendesk.com/hc/en-us
Mbabane, Hhohho
Re: Refund of the money you charged Me
Hi Sabelo, Thanks for sharing that you were charged for our services. It could be that you bought a yearly-based license for our products and it was renewed.
We can check your account and help you. For that, please reach out to us on our Facebook page: https://www.facebook.com/Avanquest or send a request here https://avanquest.zendesk.com/hc/en-us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calabasas, California
To alert others to steer clear of this enterprise.
mico
1st, you have to call them to activate their software. To do this you have to allow them to access your system remotely.
I use a USB with Windows 10 on it, so my internal hard drive cannot be compromised. 1st Company where I could not have an activation key sent to my email. 2nd Deceptive advertising. I purchased a package with the sole purpose of erasing backgrounds in photos.
It is advertised as if all the packages on their website come with the ANNUAL activation. Nope. You get to add each product, but you are not made aware of this until after your purchase.
I deleted the software, bit the bullet on the purchase. Format the USB and re-loaded WIN10.
And the activation specialist could not speak English.
- Desceptive advertising questionable activation processes
Preferred solution: The word out to anyone out in webspace to steer clear of this enterprise
User's recommendation: Steer clear of anything this company produces.
Hi Miguel, Thanks for sharing your experience with us. We appreciate the feedback.
We want to inform you that the activation via the phone call is optional and you can activate your product yourself. But we'd like to know more about what happened and help you.
We can also help you with activation, it's absolutely free. Please submit a request or contact us in the live chat: https://avanquest.zendesk.com/hc/en-us
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Hello, Thanks for sharing that you need help with your refund request. We appreciate this review. We want to inform you that we offer support in live chats and you can surely submit a ticket on our website: https://avanquest.zendesk.com/hc/en-us Also, there is an option to contact us on Facebook: https://www.facebook.com/Avanquest So please feel free to contact us and we’ll help you with the refund.